// Flight & Luggage Claims — EU261 / UK261 / Montreal
Find out in 2 minutes what you are legally entitled to claim — for free. We generate the letter. You keep every cent.
// Two claim types
Select your situation. We check eligibility, identify the applicable law, and generate the right documents.
EU261 / UK261
Delayed 3+ hours, cancelled without notice, or bumped off an overbooked flight? EU and UK law entitles you to fixed compensation regardless of what the airline tells you.
Maximum per passenger
↗Montreal Convention
Airlines are legally liable for damaged, delayed, or lost baggage on international flights worldwide. Most passengers never claim because they don't know the process.
Maximum per claim
↗// The process
Enter your flight details. Our engine checks EU261, UK261, or Montreal Convention rules and tells you exactly what you are owed. No payment required at this stage.
Pay a flat fee of €14 (Standard) or €19 (Elite Defender). We generate a first-person AI claim letter citing exact regulation and article numbers. Elite also includes a Formal Complaint PDF auto-addressed to the correct national authority — CAA, DGAC, LBA, and more — so you never have to guess who to contact.
Send directly to the airline from your own email. We give you verified contact details. If the airline ignores or rejects, escalate to the national enforcement body — your complaint PDF is already prepared and auto-addressed. If you still need a lawyer after all three letters, our partner takes your case at zero commission to AirLate.
// Transparent pricing
We take zero percentage of your compensation. Choose your level of firepower.
All plans include the honest eligibility engine. We warn you before payment if your claim looks weak.
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We never ask for your Passport or ID. You attach them yourself in your own email client when sending the letter to the airline. Your sensitive documents stay with you at all times — we never see them, store them, or touch them.
// Global reach
The Montreal Convention applies in 137 countries. EU261 covers all EU and UK departure airports.
European Union
EU Regulation 261/2004
All 27 member states. Delays, cancellations, denied boarding.
United Kingdom
UK261 / CAA Enforcement
Same rules as EU261. Enforced by the Civil Aviation Authority.
Canada
APPR 2019
Up to CAD $1,000 for delays and cancellations within airline control.
137 Countries
Montreal Convention
Luggage damage and loss on all international flights worldwide.
// Transparency & compliance
AirLate generates template-based legal correspondence for you to send in your own name. We do not provide legal advice, legal representation, or act as your solicitor at any stage. All letters are in the first person — you are the sender, we are the tool.
The Free path connects you to a regulated legal partner who operates independently of AirLate, charging 35–50% only if your claim succeeds.
We collect only what is needed to generate your document. We never collect passport or ID scans. All personal data is permanently deleted 30 days after document generation. We do not sell or share your data except with our payment processor (Lemon Squeezy / Paddle as Merchant of Record).
Data requests: privacy@airlate.com
AirLate makes no guarantee that submitting the generated letters will result in a successful claim or any airline payment. Our total liability shall not exceed the amount you paid (€14 or €19). This limitation does not apply where prohibited by applicable law.
English law governs for UK-based users. The law of the applicable EU member state governs for EU-based users, in accordance with Rome I and Rome II regulations. Disputes may be referred to your national consumer dispute resolution body before legal proceedings.
// Common questions
Is the eligibility check really free?
Yes. You enter your flight details, we tell you whether you qualify and how much you are owed at no cost. You only pay if you want us to generate the claim documents.
Do you take a percentage of my compensation?
Never. We charge a flat fee of €14 or €19. Everything the airline pays belongs entirely to you. Companies like AirHelp take 35%+ of your payout. We take nothing from it.
What does the Formal Complaint PDF actually do?
The Elite Defender plan automatically identifies the correct national enforcement body based on your flight path — the CAA in the UK, DGAC in France, LBA in Germany, AESA in Spain — and addresses the complaint PDF directly to them. You don't need to guess who to contact. Submitting to the NEB is free, creates an official record, and significantly increases pressure on the airline.
What is "The Hammer" — UK Notice of Assignment?
The UK Notice of Assignment is a legal mechanism under English law that formally signals to the airline you are assigning your debt claim. Combined with your initial claim letter and the NEB complaint, this is a three-stage pressure sequence that signals you are legally informed and ready to escalate — without needing a solicitor at this point.
How does the legal partner work?
If you need escalation beyond our documents, our vetted legal partner operates no win, no fee — they charge 35–50% of your final compensation only if the claim succeeds. If you purchased a paid AirLate plan, we pass your case at zero referral commission, meaning the lawyer costs you less than if you found them independently.
Can I get a refund?
Because AirLate delivers a digital document immediately on payment, and you provide mandatory consent waiving your 14-day cancellation right at checkout, we do not offer refunds once your document is generated and delivered. We guarantee document delivery — not claim success.
What about my passport and ID?
We never ask for your passport or ID at any stage for the paid plans. Your generated letter instructs you to attach a copy of your ID yourself when sending the email to the airline — from your own email client. Your sensitive documents stay with you entirely.
What if my flight was delayed due to bad weather?
Genuine extraordinary circumstances like severe weather exempt airlines from paying. However, airlines frequently mis-cite extraordinary circumstances for technical faults, which are not exempt. Our eligibility engine flags this distinction before you pay. If flagged, we advise against purchasing — but if you believe the airline is misclassifying, you can still proceed.