Austrian Airlines flight compensation: delayed or cancelled
When can a delayed or cancelled Austrian Airlines flight qualify for compensation, and how do you check your case?
By Airlate
At a glance
If your Austrian Airlines flight was delayed or cancelled, you could be entitled to compensation of up to €600 per passenger. We explain your passenger rights and make it easy to check your eligibility and submit your claim.
With Airlate, it's free to check whether your Austrian Airlines flight may qualify for compensation.
Compensation for a delay can come into question from 3 hours on arrival, but not in extraordinary circumstances.
Delay, cancellation, denied boarding or a missed connection
Did you experience a disruption on your flight with Austrian Airlines? Select the relevant section below to learn about your rights in the event of a delay, cancellation, denied boarding, or missed connection.
Austrian Airlines counts as an EU/EEA airline, so these rules can apply both to flights departing the EU/EEA and to flights into the EU/EEA that Austrian Airlines operates. The route and the actual operating carrier always decide a specific case.
How EU261 applies to Austrian Airlines
Austrian Airlines is a Community air carrier, and flights it operates therefore come within the scope of Regulation (EC) No 261/2004 both on departure from the EU/EEA and on flights from a third country into the EU/EEA. In each individual case the decisive factors are the route and which company actually operates the flight as the operating air carrier, not the company from which the ticket was bought.
Who operates the flight
Austrian Airlines belongs to the Lufthansa Group's Passenger Airlines segment. The Lufthansa Group has a wet-lease agreement with airBaltic under which up to 21 Airbus A220-300s are deployed at the group's hubs with airBaltic aircraft and crew (extended by three years from the summer of 2025); flights within the Lufthansa Group may therefore be performed by airBaltic with its own aircraft and crew, and it is then the operating carrier that determines whom an EU261 claim is directed at.
Want to know more about how Airlate works?
We explain the whole process step by step, from check to payout, and how we pursue your claim on your behalf.
What does it cost?
The fee is 25% incl. VAT of the compensation, and only if you receive compensation.
It's free to check whether your Austrian Airlines flight may qualify for compensation.
Sources
- aua.com → www.austrian.com (HTTP 301) · Austrian Airlines · Airline (official) · retrieved 2026-07-03
- Austrian Airlines: Lufthansa Group Annual Report 2024 · Deutsche Lufthansa AG · Airline (official) · retrieved 2026-07-03
- Lufthansa Group extends wet lease partnership with airBaltic · Deutsche Lufthansa AG · Airline (official) · retrieved 2026-07-03