Emirates flight compensation: delayed or cancelled

Did you experience a disruption on your flight with Emirates? Select the relevant section below to learn about your rights in the event of a delay, cancellation, denied boarding, or missed connection.

Emirates is not an EU/EEA airline, so these rules generally apply to flights departing from the EU/EEA. The route and the operating carrier always decide a specific case.

Emirates is based primarily at Dubai. Which rules apply is always decided by the specific route and the operating carrier, wherever the flight begins.

The table shows routes to Dubai from the bases of the EU/EEA airlines in this guide, in the direction in which EU261 can apply whichever airline operates the flight. The longest is Reykjavík–Dubai at 6,919 km and the shortest is Athens–Dubai at 3,272 km. Distance decides the level set out in Article 7: one of the routes falls at €400 and 20 of the routes fall at €600. The amounts are per passenger and assume the other conditions are met. The routes are distance examples to illustrate the levels. They do not mean that Emirates operates them.

No level is given here for flights in the opposite direction, or for flights connecting Dubai with UK airports; see ‘How EU261 applies to Emirates’ below.

The €400 level applies to one of the routes: Athens–Dubai (3,272 km). The €600 level applies to 20 of the routes, among them Reykjavík–Dubai (6,919 km) and Lisbon–Dubai (6,138 km).

As a third-country carrier, Emirates flights normally fall within the scope of Regulation (EC) No 261/2004 only where the flight departs from an airport in the EU/EEA (for example Stockholm–Dubai), whereas flights from a third country into the EU/EEA (for example Dubai–Stockholm) are not covered when they are operated by Emirates. The route and the actual operating air carrier decide the matter in each individual case. Emirates publishes its own Regulation 261/2004 notice and directs claims to emirates.com/feedback or customer.affairs@emirates.com.