Brussels Airlines flight compensation: delayed or cancelled

Did you experience a disruption on your flight with Brussels Airlines? Select the relevant section below to learn about your rights in the event of a delay, cancellation, denied boarding, or missed connection.

Brussels Airlines counts as an EU/EEA airline, so these rules can apply both to flights departing the EU/EEA and to flights into the EU/EEA that Brussels Airlines operates. The route and the actual operating carrier always decide a specific case.

As a Community air carrier, Brussels Airlines flights are normally covered by Regulation (EC) No 261/2004, both on departure from the EU/EEA and on arrival in the EU/EEA from a third country, provided that Brussels Airlines is in fact the operating air carrier. The route and the operating air carrier determine applicability in the individual case. Codeshare flights carrying the SN code may be operated by another carrier, in which case the rules apply according to that carrier's status.

Codesharing occurs according to the airline's own information: a ticket issued in the Brussels Airlines name or under its designator code (SN) may be operated by another carrier, and the airline's passenger rights page states that it is the operating air carrier that is responsible for the rights under Regulation (EC) No 261/2004.

According to Brussels Airlines, the airline that operates the disrupted flight is responsible for passenger rights, and it states that waiting passengers are entitled to meals and refreshments in reasonable relation to the waiting time and to a hotel where necessary. Claims are, according to the airline, addressed to its Customer Relations. Brussels Airlines says private travellers can turn to the Belgian Consumer Mediation Service if they have contacted the airline and received no reply within two months or are dissatisfied, for monetary claims between 10 and 5,000 euros. The Belgian civil aviation authority BCAA, part of FPS Mobility, says passengers can complain to it if the airline has rejected the complaint or left it unanswered, but that the authority does not act in place of airlines when it comes to compensation or reimbursements.