Sitemap
Every page on Airlate's English site, in one place. Guides to common flight disruptions, your rights under EU261, and information about how our service works.
Guides
- Delayed flight
When a delay of three hours or more on arrival may entitle you to compensation.
- Cancelled flight
Your options after a cancellation: rebooking or a refund, and when compensation may apply on top.
- Denied boarding
What applies when you are denied boarding against your will, for example after overbooking.
- Missed connection
How a missed connection on a single booking is assessed under EU261.
Your rights
- EU261
The EU regulation behind air passenger rights: what it covers and when it applies.
- Compensation amounts
The fixed compensation levels under EU261 and how flight distance determines them.
- Articles and guides
In-depth guides on refunds, compensation, exceptions and how to claim.
- Compensation by airline
Airline-by-airline guides to when EU261 may give compensation and which exceptions apply.
- Compensation by airport
How EU261 applies to delayed or cancelled flights from Swedish airports, and who to turn to.
Company
- Home
Start here: check whether your flight may qualify for compensation.
- How it works
Our process step by step, from free check to payout.
- Pricing
What our service costs: you only pay if we succeed.
- FAQ
Answers to common questions about claims, timelines and our service.
- About us
Who we are and why we work with air passenger rights.
- Contact
How to reach us with questions about your case.
Legal
- Company details
The legal entity behind Airlate: registered name, registered office and company registration number.
- General terms
Our general terms: the agreement between you and Airlate.
- Engagement agreement
What you confirm when you submit your claim and engage Airlate.
- Fee policy
How Airlate's fees work: no win, no fee.
- Privacy policy
How we handle your personal data under the GDPR.
- Cookies
How we use cookies and how to manage your choices (working draft).
- Complaints
How to raise a complaint and the dispute-resolution routes available (working draft).
- Accessibility
Our accessibility statement and how to report a barrier.
Questions? Reach us at hello@airlate.com.
