Skip to content
Airlate

Sitemap

Every page on Airlate's English site, in one place. Guides to common flight disruptions, your rights under EU261, and information about how our service works.

Guides

  • Delayed flight

    When a delay of three hours or more on arrival may entitle you to compensation.

  • Cancelled flight

    Your options after a cancellation: rebooking or a refund, and when compensation may apply on top.

  • Denied boarding

    What applies when you are denied boarding against your will, for example after overbooking.

  • Missed connection

    How a missed connection on a single booking is assessed under EU261.

Your rights

  • EU261

    The EU regulation behind air passenger rights: what it covers and when it applies.

  • Compensation amounts

    The fixed compensation levels under EU261 and how flight distance determines them.

  • Articles and guides

    In-depth guides on refunds, compensation, exceptions and how to claim.

  • Compensation by airline

    Airline-by-airline guides to when EU261 may give compensation and which exceptions apply.

  • Compensation by airport

    How EU261 applies to delayed or cancelled flights from Swedish airports, and who to turn to.

Company

  • Home

    Start here: check whether your flight may qualify for compensation.

  • How it works

    Our process step by step, from free check to payout.

  • Pricing

    What our service costs: you only pay if we succeed.

  • FAQ

    Answers to common questions about claims, timelines and our service.

  • About us

    Who we are and why we work with air passenger rights.

  • Contact

    How to reach us with questions about your case.

Legal

  • Company details

    The legal entity behind Airlate: registered name, registered office and company registration number.

  • General terms

    Our general terms: the agreement between you and Airlate.

  • Engagement agreement

    What you confirm when you submit your claim and engage Airlate.

  • Fee policy

    How Airlate's fees work: no win, no fee.

  • Privacy policy

    How we handle your personal data under the GDPR.

  • Cookies

    How we use cookies and how to manage your choices (working draft).

  • Complaints

    How to raise a complaint and the dispute-resolution routes available (working draft).

  • Accessibility

    Our accessibility statement and how to report a barrier.

Questions? Reach us at hello@airlate.com.

Find out if you are entitled to compensation

Leave the paperwork, lengthy correspondence and negotiations to us. Our success-based fee is deducted from the compensation we secure on your behalf. You only pay when we succeed.