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Airlate
How it works

Three steps from check to payout

You tell us what happened, we make the assessment and pursue the claim if your case looks viable. Here is how it works.

Check your compensation

Watch how it works

How Airlate works, in 34 seconds. Captions are available in the player.
Read the transcript

Flight delayed or cancelled? You may be entitled to up to six hundred euros per passenger. Start with a free flight check. Answer a few questions and get a preliminary assessment. Then, choose whether to submit your case. If it appears eligible, Airlate handles the paperwork and the airline. If we recover compensation, you get paid. You only pay our agreed fee when we succeed. Check your flight. It’s free to start.

Also shown on screen: Eligibility and amount depend on your flight. Maximum before Airlate’s fee. The phone screens show an illustrative website journey. 25% fee incl. VAT. Additional 15% for legal proceedings.

Check your flight, submit your case if you want to, and if your claim appears eligible, we handle it with the airline. You only pay a fee if compensation is recovered.

Check your flight for free

1. You check your flight

Answer a few questions about what happened and about your journey. We give you a preliminary assessment of whether you may be entitled to compensation under the rules that applied to your flight. The check is free and takes a few minutes.

2. We pursue the claim

Submit your case, and if your claim appears eligible, we take care of the communication with the airline and handle the claim on your behalf. You avoid the back-and-forth, the paperwork and the need to follow up. If we need any additional documents or information, we will contact you.

3. You receive the compensation

If the claim succeeds, the compensation is paid out to you with the fee clearly itemised. If it does not succeed, you pay no fee.

What you need to get started

Basic details about your journey are enough to get started: what happened, which airports were involved, the date of travel, and the airline. Later in the process, we may ask for supporting documents, such as your booking confirmation or boarding pass.

We only collect the information needed to handle your case, and we explain why we need something when we are asking for it.

What happens in your case: step by step

Here is the journey from check to payout, and who does what.

  1. Check your flight

    You

    Answer a few questions about your journey and enter your email address. You then see the preliminary assessment straight away.

  2. Submit your case

    You

    If you want to go ahead and agree the engagement, submit your case. It costs nothing.

  3. Assessment

    Airlate

    We review your enquiry and get back to you by email.

  4. The claim is pursued against the airline

    Airlate

    We draft the claim, handle the correspondence and push back on the airline's objections. If we need further supporting documents, we get in touch by email.

  5. Response and possible escalation

    Airlate

    If the airline rejects the claim, it is not the end: we review the airline's response and determine the best way to move the claim forward.

  6. The compensation is paid out

    You

    If the claim succeeds, you receive the compensation with the fee clearly itemised. If it does not, you pay no fee.

  • Free check
  • See your assessment before you submit
  • No win, no fee: you only pay if compensation is recovered
  • Your details handled securely

Ready to see whether you may be entitled to compensation?

Check your compensation

This page provides general guidance. If you have questions about your specific flight, our team is here to help. Contact us at hello@airlate.com.