About Airlate
We exist to help air passengers and make flight compensation simple
When a flight is delayed, cancelled or overbooked, travellers often have rights that are hard to get a clear picture of and time-consuming to pursue alone. Airlate makes it simpler: we assess your case and pursue the claim against the airline for you.
What we do
We help air passengers claim compensation for flight delays, cancellations and other travel disruptions. Tell us what happened, and we will assess your case. If your claim appears to be eligible, we will pursue it with the airline on your behalf. Learn more about each step on our How it works page.
Airlate supports air passengers worldwide. Wherever you are, you can check whether your flight may qualify for compensation and submit your claim through our platform.
How we work
Grounded in the rules
Our assessments are based on the applicable law and the rules in force at the time of your flight. Where the outcome is uncertain, we will explain why.
Security and privacy
We only collect the information required to assess and pursue your claim. If additional supporting documents are needed, we will request them by email, explain why they are required, and provide a secure way for you to submit them. We never ask for more information than your case requires.
Transparent pricing
Checking whether your flight may qualify for compensation is free. Our fee for handling your claim is clearly explained before you decide to submit your case. You can also read more about our fee model on our pricing page.
Further questions?
Email us at hello@airlate.com or visit our contact page for more information.
If you want to know which legal entity is behind Airlate and becomes your counterparty, the particulars are on Company details.